Frequently asked questions
1- What materials are your jewellery made from?
Our gold-tone pieces are 18k gold plated, while our silver-tone pieces are white rhodium plated. All By Odara Jewellery pieces are hypoallergenic and nickel-free.
2- Is your jewellery hypoallergenic?
Yes. All our pieces are hypoallergenic and nickel-free, making them suitable for most sensitive skin. However, individual sensitivities may vary from person to person.
3- How should I care for my jewellery?
To preserve the beauty and finish of your jewellery, avoid contact with water, perfume, lotions and chemicals. Remove your pieces before showering, swimming, sleeping or exercising. After wearing, gently wipe them with a soft, dry cloth and store each piece separately in a clean, dry place.
4- Can I wear my jewellery in water?
We recommend removing your jewellery before showering, swimming or entering the ocean. Water, chlorine, salt and chemicals may gradually affect the plating and finish of your pieces.
5- Do you accept returns or exchanges?
Due to hygiene and safety reasons, we do not accept returns or exchanges on earrings or other pierced jewellery for change of mind. This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrect or not as described.
6- What should I do if my item arrives faulty, damaged or incorrect?
Please email us at hello@byodarajewellery.com as soon as possible, including your order number and clear photos of the item and packaging. We will assess the issue and provide an appropriate solution in accordance with the Australian Consumer Law.
7- How long will my order take to be processed?
Orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with your tracking details.
8- How much is shipping?
Standard shipping within Australia is $9.95. We offer free standard shipping on orders over $100. Shipping costs are calculated automatically at checkout.
9- an I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details. Please allow some time for the tracking information to become active.
10- Do you offer local pickup?
Yes. Free local pickup is available from the By Odara Beauty studio in Broadbeach, QLD. You will receive an email when your order is ready for collection, including the pickup details. Please wait for this confirmation before collecting your order.