Shipping policy
SHIPPING POLICY
Thank you for shopping with By Odara Jewellery. Please review the information below before placing your order.
ORDER PROCESSING
Orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
During launches, promotional periods and holidays, processing times may be slightly longer.
AUSTRALIA-WIDE SHIPPING
We currently offer delivery across Australia.
Standard Shipping — $9.95
Estimated delivery time: 2–6 business days after dispatch.
Free Standard Shipping
Available on Australian orders over $100.
Express Shipping
Express shipping may be available at checkout. The applicable cost and estimated delivery time will be displayed before payment.
Delivery estimates are provided as a guide and may vary depending on your location, postal service disruptions and other circumstances outside our control.
LOCAL PICKUP
Complimentary local pickup is available from studio By Odara Beauty in Broadbeach, Queensland.
Please select “Local Pickup” at checkout. You will receive an email when your order is ready, including the pickup address and instructions.
Please do not arrive before receiving your pickup confirmation.
ORDER TRACKING
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
DELIVERY DELAYS
Although we aim to have every order delivered within the estimated timeframe, delays may occasionally occur due to postal carriers, severe weather, peak periods, customs processing or other circumstances outside our control.
If your order has not arrived within the estimated timeframe, please contact us at hello@byodarajewellery.com so we can assist you and lodge an enquiry with the relevant shipping carrier.
LOST, MISSING OR STOLEN PACKAGES
If your tracking has not updated, your parcel appears to be lost, or it is marked as delivered but cannot be located, please contact us as soon as possible at hello@byodarajewellery.com
We will work with the shipping carrier to investigate the delivery and determine an appropriate resolution. Each case will be assessed individually.
Please check around your property and confirm whether the parcel was accepted by another household member, neighbour, building reception or a designated safe location.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us immediately. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
If an order is returned to us because an incorrect or incomplete address was provided, the customer may be required to pay an additional shipping fee before the order can be resent.
If the address error was made by By Odara Jewellery, we will cover the cost of correcting the delivery.
CONTACT US
For questions regarding shipping or an existing order, please contact: hello@byodarajewellery.com