Refund policy

REFUND & RETURNS POLICY

CHANGE OF MIND

Please choose your items carefully, as By Odara Jewellery does not accept returns, refunds or exchanges for change of mind.

A change of mind includes selecting the wrong item, changing your preference after purchase or deciding that the item is no longer suitable.

This policy does not affect your rights under the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item is faulty, damaged during delivery or different from what you ordered, please contact us at hello@byodarajewellery.com as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the item and the problem

We will assess the item and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the nature of the issue, the appropriate remedy may include a repair, replacement or refund.

Please do not return an item before contacting us and receiving return instructions.

EARRINGS AND HYGIENE-SENSITIVE ITEMS

For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged for change of mind.

This restriction does not apply where an item is faulty, damaged, incorrect, not as described or otherwise covered by the Australian Consumer Law.

SALE ITEMS

Sale items are not eligible for return or exchange due to change of mind.

However, sale items remain protected by the Australian Consumer Law if they are faulty, not of acceptable quality or do not match their description.

CUSTOM OR PERSONALISED ITEMS

Custom or personalised items cannot be returned or exchanged for change of mind.

This does not affect your rights if the item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

RETURN SHIPPING

If a return is approved, we will provide you with return instructions.

For returns involving a confirmed faulty, damaged or incorrect item, By Odara Jewellery will cover reasonable return shipping costs where required under the Australian Consumer Law.

Items returned without prior authorisation may not be accepted.

REFUNDS

Once your returned item has been received, we will inspect it and contact you regarding the outcome.

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges and reasonable return shipping costs will also be refunded where required under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you may be entitled to choose a refund or replacement and receive compensation for any other reasonably foreseeable loss or damage.

For a minor failure, we are entitled to provide an appropriate remedy within a reasonable time.

CONTACT US

For questions about returns, faulty items or refunds, please contact:

hello@byodarajewellery.com